01 / When you enquire
Bring the journey into focus.
- Pickup address and destination
- Travel date, time and flight number
- Arrival or departure terminal, if known
- Number of passengers and luggage details
- Child-seat, mobility or other requirements
Roader / Travel guide
Know before
you go.
A little preparation goes a long way. Here’s what to share, what to ask and what to keep handy for a UK journey, including airport transfers and trips between other destinations.
Explore common questions ↓Your journey, step by step
From first enquiry to travel day.
- 01
Tell us your plans
Share any UK pickup and drop-off, including airports, city-to-city routes and other destinations, along with your vehicle preference.
- 02
Get your journey agreed
Send your details by WhatsApp or email. Discuss your fare, travel time and pickup arrangements directly with Roader.
- 03
Keep the details to hand
Once your journey is confirmed, keep your agreed pickup information and Roader’s contact details ready for travel.
The travel checklist
A few details. A clearer plan.
02 / Before you travel
Keep the essentials together.
- Your agreed pickup time and meeting point
- Your confirmed vehicle arrangements
- The agreed fare and what it includes
- Any waiting or cancellation conditions
- Roader’s contact details for changes
Common questions
Let’s clear
a few things up.
Need something more specific? Talk through your journey directly with Roader.
Speak with Roader ↗What journeys can I enquire about?
You can request UK journeys between supported pickup and drop-off locations, including airport transfers, city-to-city trips, city centres, hotels, tourist attractions, shopping centres and coastal destinations. Roader confirms route availability directly.
How do I request a quote?
Enter your pickup and drop-off, journey date and time, passenger breakdown and vehicle preference. Review your enquiry, then send it to Roader through WhatsApp or email.
When is my journey confirmed?
Your booking is confirmed only when ROADER LTD has accepted it and issued a booking confirmation. Your contract is with ROADER LTD, which remains responsible for the booking. Preparing an enquiry or opening WhatsApp does not confirm a booking.
What should I share about my flight?
Include your flight number, travel date and arrival or departure time in your message. Add the terminal if you know it, so the correct pickup arrangements can be discussed.
Which vehicle should I choose?
Choose Economy, Standard, Executive or First Class Sedan (3 pax), Standard Minivan 6 Pax, First Class Van 6 Pax or Standard Minivan 8 Pax. Select Help me choose if you are unsure. Share any accessibility needs in your enquiry. Roader will confirm vehicle suitability, luggage space and availability for your journey.
Can I ask about child seats or accessibility?
Yes. Include any child-seat, mobility or accessibility requirements in your enquiry. Discuss these with Roader before agreeing the journey so the arrangements meet your needs.
What if my plans change?
Contact Roader directly with your journey details and the change you need. Ask about the conditions that apply to your arrangement, including any waiting, amendment or cancellation charges.
If your plans change
Keep the conversation going.
A different flight, an updated address or an extra passenger? Contact Roader with your original journey details and explain what has changed.
Changes to a journey need to be agreed directly. The website does not update or cancel an existing arrangement.
Contact Roader about your journey ↗Your next journey starts here